Chivas Brothers contacted Barum & Dewar with an urgent request for support - they required an aluminium case fitted with custom designed internal foam to hold two Ballantine’s bottles and a crystal decanter with its own presentation box. They had existing drawings of the bottle and a sketch of the presentation box but crucially needed the finished case in Glasgow within two weeks to meet a deadline for a presentation event. Having worked with Chivas Brothers since 2014 on a number of prestigious presentation case projects, the team had an excellent understanding of the requirement and were well placed to deliver on this project.
The B&D team reacted quickly, initiating the design and case selection, sourcing the preferred aluminium case from Germany and arranging its immediate shipment via express courier. At the same time, they organised samples of the bottles and decanter to be shipped direct to our dedicated foam facility where these would be used to carry out final fit check inspections.
The designs for the foam inserts were submitted and approved by the Chivas Brothers team before being programmed ahead of the case arriving. When the case arrived from Germany the foam was fitted, inspected and then packed for overnight courier to Glasgow. The B&D team successfully achieve a revised delivery deadline that had been brought forward whilst the project was progressing. This meant delivery was made within 10 days because the case was needed sooner than originally specified.
Barum & Dewar value
Due to our ability to quickly respond to client challenges, the B&D team is well practiced in dealing with quick turnarounds. In this project, by ensuring we fully understood the client brief and captured all that needed to be done and by when, we kept the client fully informed at all stages of the process. Furthermore, by ensuring we controlled all aspects of the design, case sourcing and in-house foam manufacture and fit out, this meant B&D was able to take responsibility for all aspects of the successful manufacture and delivery of this prestigious case.
Chivas Brothers understood that their urgent request might have been impossible to achieve. But our team like a challenge and it is our ability to rise to these client requests that sets us apart and on which our reputation is built. The client was delighted at both our response, the quality product and the apparent ease in which we made this all happen. The case was delivered to requirements, on time and as promised.
“Thank you so much for your help to get this produced and delivered at really short notice. I am very impressed at the high level of customer service that yourself and the team have provided. Displaying clear and effective communication throughout which made the development flow easily. Your team jumped into action and really pulled out all the stops for us, even managed to achieve a tighter deadline than initially planned. It’s been a pleasure to work with such a professional and efficient team.”